Position: IT Support Technician
Responsible for providing technical computer assistance and customer support on side and at the phone. This includes technical problem recognition, research, isolation, resolution, and follow-up. Requires experience and understanding of computing systems and networking applications. Typically involves the use of a problem management database, incident tracking system and system monitoring tools. Only problems of a complex nature are escalated for resolution. Assist with Windows/Linux systems administration and web application development projects (optional).
Provides telephone based, email and on-side computer support. Provides assistance to end-users related to computer and or networking problems, and services. Identifies and analyzes all software, hardware, and network-related issues, recommend solutions and assist user with resolution. Escalates problems of a complex nature as needed. Responds to emergency calls and routine calls. Analyzes problems to determine if a technician site visit is required. Creates work order and follow-ups on technician visit to ensure resolution. Documents all reported problems. Evaluates user applications and operating system to allow for maintenance. Provides consultation on systems related problems and recommendations regarding systems and equipment to end-users; provides support, information and consulting services to faculty, staff and students. Assists users in maintaining their desktop computing environment. Recommends supported software applications operating systems to end-users. Assists in the maintenance of a knowledge database. Maintains equipment inventories. Applies understanding and knowledge of information systems products and services to assist internal users. Identifies, investigates and researches user questions and problems as well as recognize, research, isolate and resolve information systems problems.
Proficiency with both Mac and PC/Windows. Exceptional oral and written communication skills in Japanese and English language, well organized and detail oriented.
Service-minded, self-motivated and ability to work independently, in a team environment and across organizational units.
Proven ability and drive to provide excellent customer service.
Preferred Licenses or Certifications
One of the following certifications: Network+, Microsoft, Apple/Mac, Linux.
|Work time: 9:00 - 17:00/Mo.-Fri.
|Location: Ichinomiya, Japan
For further information, or a personal interview, please contact us directly by phone at 0586-81-7250 or via mail, HERE